Refund policy

Important Update: Due to our global dropshipping model, all returns are processed through China warehouse. Please read this policy carefully as return shipping costs can be significant.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

  • Item must be in the same condition as when you received it
  • Item must be unworn or unused
  • Original tags must be attached
  • Item must be in its original packaging
  • You must provide the receipt or proof of purchase

Return Scenarios & Procedures

✅ Quality Issues (Our Responsibility)

  • Defective, damaged, or incorrect items
  • Solution: Full refund or reshipment at our expense
  • Return Required: No - we cover all costs

❌ Customer Preference (Your Choice)

  • Wrong size, changed mind, ordering errors
  • Solution: Return & refund only
  • Cost: You pay international return shipping
  • Risk: You bear loss/damage during return transit

Return Shipping Information

Important Return Shipping Note: Due to the nature of our global sourcing, return shipping costs can be high.

If a physical return is necessary, you will be responsible for covering the cost of return shipping. We will provide you with the appropriate return address upon approval of your return request.

Note: Items sent back to us without first requesting a return will not be accepted.

Return Address

All returns must be sent to China warehouse address (provided upon return approval). We do not have US return facilities.

Important Considerations

Return shipping to China typically costs $15-40 and takes 3-6 weeks.

How to Request a Return

  1. Contact us within 30 days of delivery at:
    • Email: hello@mrtrendora.com
    • WhatsApp: +1 917 9977882
  2. Provide order details and reason for return
  3. We'll guide you through the approval process
  4. If approved, we'll provide China warehouse address

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Process

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 7 business days.

*Please remember it can take some time for your bank or credit card company to process and post the refund.

Need Help With a Return?

If more than 15 business days have passed since we've approved your return, or if you have any other return questions, please contact us:

  • Email: hello@mrtrendora.com
  • WhatsApp: +1 917 9977882