We accept a variety of payment methods to make your shopping experience as convenient as possible:
Your payment is processed immediately when you place your order. This allows us to quickly begin processing and shipping your items.
For PayPal, you'll be redirected to their secure payment platforms to complete your transaction.
1. Immediate Payment - Your payment is processed right away
2. Order Processing - We begin preparing your order (1-2 business days)
3. Shipping - Your order is shipped from our global warehouses
4. Tracking - You receive tracking information via email
5. Delivery - Your order arrives at your doorstep
Yes, you can place an order as a guest with no obligation to create an account. However, we recommend creating an account to:
Creating an account is quick and easy - just click "Create Account" during checkout or on our homepage.
Order confirmations are automatically sent to your email address immediately after placing an order. If you haven't received it within a few hours:
Due to our fast processing system, there's only a short window to cancel orders. Please contact us immediately at hello@mrtrendora.com or via WhatsApp at +1 917 9977882 if you need to cancel.
Important: Once your order has entered the processing stage (typically within 1-2 hours), we cannot cancel it as it's already being prepared for shipment.
Unfortunately, we're unable to modify orders once they've been placed due to our automated processing system. If you need additional items or different quantities, please place a new order.
Delivery times vary based on your location:
All orders are processed within 1-2 business days before shipping. Delivery times start from when your order ships, not when you place it.
We ship to most Western countries including:
And many other destinations worldwide. If you have questions about shipping to your specific country, please contact us before ordering.
We offer FREE standard international shipping on all orders. There are no minimum purchase requirements or hidden fees.
Yes! Once your order ships, you'll receive a tracking number via email. You can use this to follow your package's journey right to your doorstep.
Please allow 24-48 hours for tracking information to update in the system after you receive your shipping confirmation.
Orders are typically only canceled if:
If we cancel your order due to issues on our end, we'll process a full refund immediately and notify you by email.
Yes, we offer a 30-day return policy from the date you receive your item. The item must be in the same condition as received - unworn/unused, with tags attached, and in its original packaging.
Important: We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Our return process is simple:
Note: Do not send returns without prior approval. Unauthorized returns will not be accepted.
Return shipping coverage depends on the reason for return:
For low-value items (under $25): We often offer partial refunds without requiring physical returns to save you the high shipping costs.
Please inspect your order immediately upon delivery:
The complete return process involves several steps:
For low-value items (under $25), we may offer partial refunds without requiring physical returns to save you the high shipping costs.
All returns must be sent to China warehouse address, which we provide upon return approval. We do not have US return facilities.
Due to our global dropshipping model, return shipping to China typically costs $15-40. We recommend considering this before initiating a return for non-defective items.
The following items are final sale and cannot be returned:
Refunds are processed within 7 business days after we receive and inspect your return at our warehouse. You'll receive an email confirmation once your refund is processed.
Please allow additional time for your bank or credit card company to post the refund to your account - typically 3-10 business days after we process it.
If it's been more than 15 business days since we approved your return and you haven't received your refund, please contact us.
